Alasdair Lloyd-Jones at AdvertisingWeek New York to talk about how retail isn’t dying

OCT 2 2018

Our CEO Alasdair Lloyd-Jones spoke about the necessity of physical experiences within the retail industry at AdvertisingWeek New York. He discussed why retail isn’t dying and how important the human touch is when designing a new retail experience.

'Retail Apocalypse' headlines have been dominating marketing and business media. One of the reasons to doubt this assumption is that human interacting will always be more important than technology. people are an essential component of any successful, future-focused retail strategy. Most predictions about the future of retail are based on present day smartphone behaviors. The smartphone is now ten years old. It’s detrimental impacts to the quality of human life are starting to become obvious. Humans are looking for the next innovation, one that demands less of their attention. Voice technology will soon start to dramatically change retail. Self driving cars hold the potential to change retail far more dramatically than smartphones. Alasdair makes in this discovery talk a case for the importance of experience in relation to retail and how human interaction will always be part of that.

You can listen his Discovery Talk back here.

To learn more about how retail is evolving around new business models and behaviors, and people—assisted by technology—are the future for successful brands and businesses, download our White Paper ‘Human After All’.



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